Question 1

Do I pay a booking fee when I book direct?

Accepted Answer

No. There are no booking or service fees added at checkout when you book with Brian directly, so there are no surprise fees on top of your rental rate (applicable taxes may apply).

Question 2

What is the payment schedule?

Accepted Answer

10% is due when you reserve, 40% is due 90 days before arrival, and the remaining balance is due 60 days before arrival. No security deposit is required.

Question 3

What is the cancellation policy?

Accepted Answer

Cancel 90 days or more before arrival for a 100% refund of prepayments. Cancel 60 days or more before arrival for a 50% refund. After that, payments are non-refundable.

Question 4

What are the check-in and check-out times?

Accepted Answer

Hilton Head homes: check-in 4:00 PM, check-out 10:00 AM. Costa Rica properties: check-in 3:00 PM, check-out 11:00 AM.

Question 5

Are pets allowed?

Accepted Answer

Cassina Palms and 30 Knotts Way allow pets by prior arrangement. Our condos and Costa Rica properties do not allow pets.

Question 6

Do I need to book Saturday to Saturday?

Accepted Answer

Some homes, including Cassina Palms, require Saturday-to-Saturday stays during Hilton Head's high season (mid-May to mid-September). Check the property page or call for details.

Question 7

Which home is best for a large group?

Accepted Answer

30 Knotts Way sleeps up to 18 with two king suites, a heated pool and spa, a tiki bar and a 6-car garage. Cassina Palms sleeps up to 16 directly on the ocean.

Question 8

Who helps me if something comes up during my stay?

Accepted Answer

Brian manages every home personally and lives nearby in Playa Flamingo for the Costa Rica properties, where a bilingual property manager can also arrange groceries, transportation, a private chef and tours.

Question 9

Is this site the same as the Airbnb and VRBO listings?

Accepted Answer

Yes, the same homes and the same hands-on owner. Booking here skips the platform service fees, and you deal directly with Brian before and during your stay.

30 Knotts Way

Highlights

Ask about 30 Knotts Way